About Our Unbeatable Lifetime Warranty

Our warranty is for you! Warranty claims must be supported by diagnostic trouble codes. These codes must be obtained with a code scanner. If you choose to use an auto repair facility to scan your codes Hybrid2Go is not responsible and will not reimburse any expenses, fees or charges related to such a service. Most auto parts stores will provide code scanning services at no cost. Hybrid2Go recommends you have your codes scanned for free at your local auto parts retailer. Photos of diagnostic trouble codes AND a copy of your Invoice/Warranty must be provided via email to support@Hybrid2Go.com for warranty requests. There are no exceptions.

Once you have the trouble codes read by an auto parts store (etc):
Take a picture of the scanned codes and submit photo(s) to Hybrid2Go.
If you have the vehicle diagnosed the following information must be provided by the repair shop or dealership:

● Diagnostic trouble codes for the Hybrid Control ECU

● Diagnostic trouble codes for the Engine Control ECU

● Diagnostic trouble codes for the Hybrid Battery ECU

The service of scanning vehicles for codes can be obtained for free as described above at most major auto parts retail stores. Hybrid2Go does not pay for any diagnostic costs or fees charged to you by any repair facility to scan your vehicle for codes. Warranty will be made null and void if the battery is removed, a repair is attempted, or reinstalled by any outside repair facility, licensed contractor, or individual who is not a Hybrid2Go employee.
If the battery is found to be defective in workmanship, installation, or material byHybrid2Go we will replace the hybrid battery free of charge. Once the vehicle has been diagnosed with a hybrid battery failure and we review the diagnostic information to confirm the failure.

Warranty becomes null and void if the vehicle is totaled in an accident or otherwise written-off. Fire, flooding or other damaging incidents in which the battery’s environment is compromised. Vehicle conditions may cause early failure.

12v (auxiliary batteries) from Walmart, Costco, AAA, or any non-AGM battery must be replaced immediately at Hybrid2Go’s discretion. Failure to do so will result in a voided warranty.

Lifetime warranties are transferrable for 3 years. 3 year warranties are transferrable. Warranty must be transferred within 7 days of car sale, or warranty becomes void. This warranty becomes null and void if you install the battery in a different vehicle other than the original vehicle.

Warranty will be excluded if any of the following items are found:
-Batteries installed in vehicles that are stored for a period of thirty (30) days or more.
-Any removal, tampering, or damage to the hybrid battery.
-If any of the following codes are generated by a diagnostic test at the time of warranty request: C1256, C1391, P3190, P3191, P3193, P0A0F, C2300.
-Any installations conducted by individuals or businesses that are not Hybrid2Go installers.
-Your dead battery is required by us to complete the service.
-Any modification or bypass of vehicle systems not in congruence with manufacturer specifications
-There will be no refunds for installed batteries.
-We do not service any vehicles outside of California, Nevada, Washington, Oregon, Arizona, Utah, and Idaho.
-Improper vehicle maintenance – including engine failure to start or poor engine power conditions which discharge the hybrid battery due to the engine failing to start or properly run.
-Usage of conveyor belt style car washes will void warranty.
-At Hybrid2Go’s discretion, any codes related to EGR/Engine Issues/Misfires must be properly rectified before warranty can be activated.
-If you’re an auto shop the warranty needs to be put in the customers name and not theAuto shop – failure to do so will void the warranty.
-If you’re a dealership the warranty needs to be put into the name of the buyer upon sale otherwise the warranty will become void.
-Warranty on refurbished batteries is not valid for any commercial drivers including, but not limited to, Uber, Lyft, rideshare, taxi, or delivery services.