Return Policy
Effective November 2026.
This policy covers parts you order from hybrid2go.com that we ship to you. Batteries our techs install at your home or business are covered by our installation warranty instead.
The short version
- You have 30 days from delivery to return or exchange a part.
- We accept returns whether the part is defective or not.
- Return shipping is free: we email you a prepaid return label.
- There is no restocking fee.
- We process your refund within 15 days of receiving the return.
Who this applies to
Orders shipped to addresses in the United States.
What you can return
Any part bought from our online store, for any reason. That includes a part that is defective, a part that doesn't fit, or one you simply no longer need. Parts can come back new or slightly used.
Exchanges
Would you rather have a replacement or a different part? Tell us when you start your return and we'll set up an exchange instead of a refund.
How to return a part
- Call us at (818) 472-1940 or email orders@hybrid2go.com with your order number, and let us know whether you want a refund or an exchange.
- Pack the part securely, in its original packaging if you still have it.
- We email you a free, prepaid return label. Print it, attach it, and drop the package off with the carrier. Returns are by mail only.
Refunds
Once your return arrives, we process your refund within 15 days. It goes back to the payment method you used at checkout. Your bank or card issuer may take a few extra days to show it.
Returns are free: the return label costs you nothing and we don't charge a restocking fee.
After 30 days
Once the return window closes, the warranty listed on your part's product page still covers failures.
Questions
Call or text (818) 472-1940 or email orders@hybrid2go.com.