Our unbeatable warranty

We stand behind every battery we install.

If one of our batteries fails while your warranty is active, we come out and fix it for free. No deductible, no labor charge, no mileage cap, no fine print. 11,000+ customers and 100% of valid warranty calls fulfilled.

Reconditioned

3 years

3-year warranty on reconditioned batteries.

Reconditioned packs are tested and graded against new-spec by our team before they go in your car. If anything fails on the pack within 3 years, we come back out and fix it on us.

Free mobile re-installation
No deductibles, no labor charges
Transferable for the life of the warranty

New OEM

Lifetime

Lifetime warranty on every new OEM battery.

If anything goes wrong with the battery while you own the car, we come back out and fix it on us. As long as you own the vehicle, you’re covered. Period.

Unlimited mileage
No deductibles, no labor charges
Transferable for 3 years if you sell the car

What it actually covers.

The plain-English version of the warranty. Full legal terms are one click away below.

Pack failure

Cell imbalance, capacity loss, BMS faults — anything internal to the battery.

Free mobile re-installation

If we have to come back out, we eat the trip and the labor.

Hassle-free claims

Submit codes + invoice through our claim form → we verify → we schedule. No repair-shop runaround.

Transferable

Lifetime: 3 years transferable. 3-year recon: fully transferable. Must transfer within 7 days of car sale.

Outside repairs void coverage

If anyone other than a Hybrid2Go tech opens, removes, repairs, or reinstalls the battery, the warranty is void.

Crash, flood, or fire

Physical or environmental damage to the pack isn’t covered (that’s an insurance claim).

Required 12V battery

A failing or non-AGM 12V auxiliary battery can damage the hybrid pack. We may require replacement to keep coverage active.

Commercial use (recon only)

Reconditioned-battery warranty doesn’t cover rideshare/delivery commercial drivers. New OEM is fine.

Hybrid2Go warranty

Full terms & conditions

Warranty requirements & claims

Our warranty is for you. Warranty claims must be supported by diagnostic trouble codes obtained with a code scanner. If you choose to use an auto repair facility to scan your codes, Hybrid2Go is not responsible and will not reimburse any expenses, fees, or charges related to such a service. Most auto-parts stores will provide code scanning at no cost — we recommend that route.

Photos of diagnostic trouble codes and a copy of your invoice/warranty must be submitted through our claim form at warranty2go.com for warranty requests. There are no exceptions.

Required diagnostic information

Once your codes are read, take a photo and submit it to Hybrid2Go. If you have the vehicle diagnosed by a repair shop or dealership, the following information must be provided:

Diagnostic trouble codes for the Hybrid Control ECU
Diagnostic trouble codes for the Engine Control ECU
Diagnostic trouble codes for the Hybrid Battery ECU

No outside service

Hybrid2Go does not pay for any diagnostic costs or fees charged to you by any repair facility to scan your vehicle for codes. Warranty will be made null and void if the battery is removed, a repair is attempted, or the battery is reinstalled by any outside repair facility, licensed contractor, or individual who is not a Hybrid2Go employee.

What triggers replacement

If the battery is found by Hybrid2Go to be defective in workmanship, installation, or material, we will replace the hybrid battery free of charge — once the vehicle has been diagnosed with a hybrid battery failure and we have reviewed the diagnostic information confirming the failure.

What voids the warranty

Vehicle is totaled in an accident or otherwise written-off.
Fire, flooding, or other incidents that compromise the battery's environment.
12V (auxiliary) batteries from Walmart, Costco, AAA, or any non-AGM battery must be replaced immediately at Hybrid2Go's discretion. Failure to do so will void the warranty.
Battery installed in a vehicle that is stored for thirty (30) days or more.
Any removal, tampering, or damage to the hybrid battery.
If any of the following codes are generated at the time of warranty request: C1256, C1391, P3190, P3191, P3193, P0A0F, C2300.
Installations conducted by anyone other than a Hybrid2Go installer.
Your dead battery is required by us to complete the service.
Modification or bypass of vehicle systems not in accordance with manufacturer specifications.
Improper vehicle maintenance — including engine failure to start or poor engine power conditions which discharge the hybrid battery.
Use of conveyor-belt-style car washes will void the warranty.
At Hybrid2Go's discretion, codes related to EGR / engine issues / misfires must be properly rectified before warranty can be activated.
Reconditioned-battery warranty is not valid for any commercial drivers, including but not limited to Uber, Lyft, rideshare, taxi, or delivery services. (New OEM lifetime warranty is unaffected.)
For auto shops: warranty must be in the customer's name, not the shop's, or it is void.
For dealerships: warranty must be transferred into the buyer's name upon sale, or it is void.
Warranty applies only to vehicles within Hybrid2Go's service area; coverage outside our footprint is not available.

Refunds

There are no refunds for installed batteries.

Transferability

Lifetime warranties are transferrable for 3 years from the original installation date.
3-year warranties are fully transferrable.
Warranty must be transferred within 7 days of vehicle sale, or it becomes void.
Warranty becomes null and void if the battery is installed in a different vehicle than the original.

Hybrid2Go reserves the right to update these terms. The version in effect at the time of your installation is the version that applies to your battery.

Filing a claim is three steps.

Scan your codes

Get your vehicle scanned for free at a local auto-parts store. Snap a photo of the trouble codes — you'll upload it in step 2.

Submit your claim

Head to warranty2go.com and fill out the claim form: your contact info, vehicle, service address, and the photo of your codes (your invoice helps speed things up).

We verify & fix it — free

Our warranty team reviews your submission, confirms it's a battery issue, and schedules a tech to come back to your driveway. Zero added cost.

Start your claimTakes about 5 minutes. 100% of valid warranty calls fulfilled.

Questions about your specific vehicle? Just ask.

Different makes have different options. Call us with your year and model — we’ll tell you exactly what’s available and what’s covered.

(818) 472-1940 See pricing